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Troubleshooting tips

Having trouble with the App or not sure where to start? Our quick answers below cover troubleshooting issues and general questions about using the App.

Watch the Getting Started video for an overview of getting set up with the app.

The symbol-picture matching, sorting, public/private, and sequencing tasks require pictures to be touched/clicked and dragged to their correct position.

Labelling tasks require learners to touch the correct image.

The memory games requires learners to select two images and try to find the same,  if a pair is incorrect it turns over, if it is correct the image stays on the screen.  Keep matching until all pairs are found.

In seek and find explore the bathroom scene by touching different parts of the screen to hear bathroom noises and observe appropriate bathroom etiquette.

The preloaded lessons cater for Australian National Curriculum and the WA Department of Education Health curriculum for kindergarten onwards.  These lessons begin with understanding emotions.  For some learners Early Concepts and Foundations will be most appropriate across the lifespan.

The sexual health section is appropriate for supporting 13 year olds receiving vaccination for cervical cancer and onwards through the lifespan with public cancer screening services.  The relationships, emotions, and sexual intercourse sections offer support for developing healthy, intimate relationships from mid-teens onwards.

Tap on the tile when it is in the Working Space section.

When using a touch screen pinch the image with two fingers and expand it to the size you would like.

Click on the star to the left of the lesson you want to bring to the top and refresh your page.

When you are on the lesson list page click on the menu in the top right corner and select ‘New Lesson’

Click on the lesson name you wish to view.  Use the scroll bar to the right side of the box containing the images to scroll down and see additional included images.

Yes.  Click on the menu in the top right corner of the screen and select ‘Duplicate lesson’ for a preloaded lesson or ‘Edit lesson’ for one you have created.  A copy of the lesson opens.  Take away images by deselecting them.  Add new images by pressing the green and white + button on the left of the screen.

Firstly, the image you would like to add needs to be in the picture or photo library of your device.  Enter the tile library and click on ‘custom’ from the top menu.  Click on the green and white + button.  Click on Upload photo and browse your library.  Press Save once, it may take a little time to load but once it’s in your account you will see it in your image library.

Click on on the ‘No’ icon in the top right corner of the screen to add and remove the box.

Enter the working space, click on the top right menu, select ‘Blind down’.  The blind will come down, tap it again to open it.

Click on the lock icon in the top right hand corner of the screen.  You will prompted to enter your password, then press Unlock.

Single images can be flicked off the top and sides of the Working space or to reset all tiles click on Refresh in the drop down menu in the top right corner of your screen.

Register for a free account now to start using the app.